November 20, 2012
T-Mobile employees don't play that shit
If you ever worked in the service industry, you already know what it is. People go into stores like this acting a damn fool, to get a few dollars knocked off of their bill, or a store credit or some shit. It's probably been going on since the beginning of time, but it's gotten way worse since about '08, in part due to #therecession and and in part due to technology.
A cottage industry has emerged of websites teaching people how to scam businesses out of $$$ in the guise of "customer service": demand a discount you aren't entitled to and raise your voice until they give it to you, lest the other customers get upset; present an expired coupon and threaten to try to get the guy fired if he doesn't accept it; call a 1-800 number with BS claims about your shopping experience for a free gift card, so on and so forth.
There's no way T-Mobile really did double charge this guy and then refuse to just remove the second charge. And it looks like he physically assaulted the T-Moblile employee, before the guy stabbed him. He didn't count on the guy being a "freshout." That picture they showed of him looks like a mugshot.
Byron Crawford a/k/a Bol is the celebrated author of several books, most recently NaS Lost: A Tribute to the Little Homey.
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Posted by Bol at 11:49 AM | Permalink
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